Terms and Conditions
Versino Skills — hosted knowledge service for SAP Business One
§ 1 Scope, contracting parties, business-customer status
(1) These Terms and Conditions apply to all contracts for the use of the hosted service "Versino Skills" (hereinafter "service" or "skills") concluded between Versino AG (hereinafter "Versino") and the customer via the shop at https://aishop.versino.de.
(2) The offer is directed exclusively at business customers within the meaning of Section 14 of the German Civil Code (BGB). By ordering, the customer confirms to be acting as a business; there is no consumer right of withdrawal.
(3) Deviating terms of the customer do not apply, even if Versino does not separately object to them.
§ 2 Definitions
Service / platform: the application operated by Versino and reachable via
the internet at skills.versino.de, which provides curated SAP B1 expertise as a
Model Context Protocol (MCP) connector.
Skill: a curated knowledge package on one SAP B1 topic area, built from processed support cases and documentation.
Company login: an access set up per customer (username + password, sign-in via OAuth) through which the customer's employees use the service.
Plan: Unlimited (no daily quota) or Compact (discounted, with a daily quota of content queries per company).
MCP connector / AI client: the MCP-capable third-party application chosen by the customer (e.g. Claude) together with the underlying language model, through which the customer connects to the service.
§ 3 Subject matter of the contract and service description
(1) During the contract term, Versino provides the customer with online access to the service ("software as a service"). There is no provision of software for download or installation; operating the platform is Versino's responsibility.
(2) The service delivers expertise on SAP Business One to the connected AI client in the form of source-labelled knowledge excerpts. The feature set depends on the booked skills (individually or as a complete bundle) and the chosen plan.
(3) The service does not access the customer's SAP Business One system and does not process the customer's SAP business data. It delivers expertise only.
(4) A particular completeness, currency or suitability of the content beyond the service description is owed only where expressly agreed in text form. The service is provided in its respective delivered version; content is maintained continuously without a claim to a particular corpus.
§ 4 Conclusion of contract
(1) The presentation in the shop is an invitation to submit an offer.
(2) By submitting the order (selection of skills or bundle, plan and term model, entry of company and billing data, and confirmation of business-customer status and these Terms and Conditions), the customer submits a binding offer. The contract is concluded upon confirmation by Versino, at the latest upon setup of the company login.
(3) Payment is processed via the payment service provider Stripe. The customer receives the credentials after successful payment by e-mail.
(4) The customer agrees that Versino begins providing access immediately after conclusion of the contract.
§ 5 Access, company login and use
(1) Versino sets up one company login per customer. Within the customer (the company), any number of employees may use the service via this login; passing it on to, or use by, third parties outside the company is not permitted.
(2) The customer keeps the credentials secret, protects them against unauthorised access and changes the initially assigned temporary password on first sign-in. The customer is responsible for all actions performed via their company login.
(3) The customer may use the service only for their own internal business purposes. Prohibited in particular are: automated mass querying, systematic extraction (scraping), reproducing, stockpiling or redistributing the knowledge content, building an own or third-party knowledge base from the content, reselling or providing the access to third parties, and circumventing access, quota or watermark mechanisms.
(4) Delivered content always, regardless of plan, carries a tenant-specific, invisible watermark for attribution in the event of unauthorised disclosure.
(5) In the Compact plan, the stated daily quota of content queries per company additionally applies; in the Unlimited plan there is no daily limit.
(6) Versino is entitled to temporarily block access upon justified suspicion of a significant breach of paragraphs 1–5; § 10 (termination) remains unaffected.
§ 6 Rights in the knowledge content
(1) All rights in the service and the knowledge content (skills), including all copyright, database, trademark and other proprietary rights, belong to Versino or its licensors. For the contract term, the customer receives a simple, non-exclusive, non-transferable and non-sublicensable right to use the content via the service for their own internal purposes.
(2) Uses going beyond the contractual use, in particular the permanent storage, reproduction or making publicly available of the content, are not permitted without Versino's prior consent in text form.
§ 7 Third-party services — AI clients and language models
(1) The service provides an interface; it does not include the AI client or the language model. These are third-party services and not part of the contract.
(2) The customer decides on their own responsibility which AI client and which language model to use. To the extent data is thereby transmitted to a provider of a language model (e.g. Anthropic, OpenAI, Microsoft, Google), this occurs under the customer's sole responsibility; the customer establishes the necessary data-protection and contractual bases themselves.
(3) Note on AI results: Output generated by language models can be erroneous, incomplete or misleading. The service delivers supporting expertise and does not replace expert review. The customer is obliged to review results independently before productive use — in particular before changes in their SAP system.
§ 8 Availability, operation and maintenance
(1) Versino operates the service with the care of a diligent provider and strives for high availability on an annual average. A particular availability or service level is owed only where expressly agreed in text form.
(2) Excluded from availability are announced maintenance windows and times during which the service is unreachable for reasons not attributable to Versino (in particular force majeure, disruptions of upstream providers, network or data-centre failures, § 14).
(3) Versino may further develop the service and adapt content, features or the technical design, provided the core contractual benefit is preserved.
§ 9 Prices and payment
(1) The prices shown in the shop at the time of the order apply. Billing is per booked skill or for the complete bundle, in the chosen plan; all prices are exclusive of statutory VAT.
(2) The customer chooses between monthly billing and an annual contract. With the annual contract, the amount is billed once in advance.
(3) The remuneration is due for payment in advance; payment is made via Stripe. The customer provides the VAT ID and billing address at checkout.
(4) In the event of payment default, Versino is entitled, after unsuccessful expiry of a reasonable deadline, to block access and/or to terminate for good cause (§ 10). Section 288 BGB remains unaffected.
(5) Versino is entitled to adjust prices for future billing periods in text form; changes take effect no earlier than 6 weeks after notification. In the event of an increase, the customer has a special right of termination effective as of the change taking effect.
(6) The customer may only set off claims that are undisputed or established with legal finality.
§ 10 Term and termination
(1) The contract commences upon setup of the company login.
(2) With monthly billing, the contract is terminable monthly and renews by one further month at a time without termination. With the annual contract, the term is 12 months, renewing by further periods of 12 months without timely termination.
(3) The customer performs terminations and changes to the booked skills via the Stripe customer portal ("Manage subscription"). Any termination requires at least text form.
(4) The right to extraordinary termination for good cause remains unaffected. Good cause exists for Versino in particular in the event of payment default of more than one month or a significant breach of § 5 or § 6.
(5) Upon termination of the contract, access ends; Versino withdraws the activation and deactivates the company login. There is no claim to surrender or continued use of the content.
(6) Special right of termination upon loss of necessary third-party systems. Versino is entitled to extraordinary termination if rendering the services becomes permanently, or for an unreasonably long period, impossible or economically unreasonable because a provider of necessary third-party systems (in particular sign-in, payment, hosting or AI infrastructure) blocks, discontinues or changes access in a manner not attributable to Versino. Versino refunds pro rata any remuneration paid in advance for services not yet rendered.
§ 11 Warranty / defects
(1) A defect exists only if the service deviates from the applicable service description in a manner material to the customer.
(2) Versino does not warrant that the service runs without interruption or errors, works with every AI client or language model, or that the delivered content is complete, current or correct for a specific individual case. No warranty is given for the substantive correctness of AI results (§ 7 (3)).
(3) In the event of a justified defect, Versino provides supplementary performance by remedy within a reasonable period. In continuing obligations, the right to extraordinary termination replaces withdrawal and reduction if the remedy fails. Damages only in accordance with § 13.
§ 12 Data protection
(1) The privacy policy of Versino AG at https://versino.de/datenschutz/ applies.
(2) In addition, the following applies to the hosted service "Versino Skills": As Versino operates the service, Versino processes — beyond the processing described in the privacy policy — as controller in particular:
- the sign-in and company-login data (username, business e-mail address, company name) to provide the OAuth access (technically via a sign-in/identity service);
- billing and payment data via the payment service provider Stripe;
- privacy-compliant telemetry (metadata and skill names for operational and abuse control) — the text of the queries is not stored;
- the queries submitted by the customer or their employees exclusively temporarily to determine matching knowledge excerpts.
(3) The service is hosted in Germany; delivered content carries a tenant-specific, invisible watermark for attribution.
(4) To the extent Versino processes personal data on the customer's behalf, the parties conclude a data processing agreement pursuant to Art. 28 GDPR.
(5) The customer ensures not to include in queries any personal data of third parties or other confidential data for which no legal basis exists. The customer is responsible for the transmission of data to the AI client used and its language-model provider (§ 7 (2)).
§ 13 Liability
(1) Versino is liable without limitation in cases of intent and gross negligence, for injury to life, body or health, for fraudulently concealed defects, within the scope of an assumed guarantee, and under the German Product Liability Act.
(2) In the event of slightly negligent breach of a material contractual obligation (cardinal obligation), liability is limited to the typical, foreseeable damage.
(3) In all other respects, liability — on whatever legal grounds — is excluded; in particular, in cases of slight negligence Versino is not liable for lost profits, indirect damage or consequential damage.
(4) To the extent liability exists under paragraph 2, it is limited in amount to 100% of the remuneration the customer paid for the service in the twelve (12) months preceding the damaging event; several damage events based on a similar cause are deemed one damage event.
(5) Versino is not liable for damage resulting from erroneous, incomplete or misleading AI results that the customer did not review before use, or for the operation or failure of third-party components used by the customer (AI client, language model, network). Contributory negligence of the customer is taken into account pursuant to Section 254 BGB.
(6) The above limitations also apply in favour of the legal representatives, employees, vicarious agents and subcontractors of Versino.
§ 14 Force majeure
Events of force majeure release the affected party from its obligation to perform for the duration and to the extent of their effects. These include in particular natural events, epidemics, pandemics, war, terrorism, official measures, energy or network failures, cyberattacks, and failures of cloud, data-centre or payment service providers. If the impairment lasts longer than 30 calendar days, both parties are entitled to extraordinary termination.
§ 15 Confidentiality
The parties treat confidential information of the respective other party as confidential and use it only for contractual purposes. Excluded is information that is publicly known or must be disclosed by law or official order. The obligation continues for the duration of the contract and for three years thereafter.
§ 16 Third-party rights
SAP Business One and other SAP products mentioned, together with associated logos, are trademarks of SAP SE. Other product and service names mentioned are trademarks of their respective owners. No right of use can be derived from their mention.
§ 17 Changes to these Terms and Conditions
(1) Versino is entitled to change these Terms and Conditions with effect for the future to the extent necessary to adapt to changed legal or technical conditions and provided the customer is not unreasonably disadvantaged.
(2) Changes are communicated in text form and are deemed approved if the customer does not object within six weeks; Versino points this out separately. If the customer objects, Versino may terminate ordinarily effective as of the change taking effect.
§ 18 Final provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) The exclusive place of jurisdiction is — to the extent legally permissible — Versino's registered office; Versino is also entitled to sue at the customer's general place of jurisdiction.
(3) The transfer of the customer's rights and obligations requires Versino's prior consent in text form.
(4) Should individual provisions be or become invalid, the validity of the remaining provisions remains unaffected.
Versino AG — as of July 2026, version 1.0. The version published in the shop at the relevant time is decisive. The German version of these Terms and Conditions is legally binding.